Two letters solved

General training Letter one

Dear Sir / Madam

I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 – 29, 2010.

When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow in April; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.

I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority.

I look forward to hearing from you at the earliest,

Yours faithfully,

Mr John McFee

Letter 2          Dear Sir / Madam

I am writing in connection with our college cafeteria. Since almost every student spends some time here every day, I believe it is in everyone's best interest to find ways to improve the quality of this central eatery.

The cafeteria itself is modern, spacious and attractive. The newly painted murals of the seaside give the seating area an open, airy, outdoor feeling which makes it very pleasant to eat meals there. This is further enhanced by the large green plants and flowing water fountains.

The main problem with the cafeteria is in the food served! First of all, there is a very limited selection available. Each day offers up only standard North American fare of hamburgers, hot dogs, chicken nuggets and french fries. Not only is this selection unhealthy, but also uninteresting day in and day out. We have so many international students on campus, it would be wonderful to have some curries, burritos and falafel added to the menu. Secondly, since this is a student cafeteria, prices need to stay low. We have unfortunately seen two price hikes in the last two years.

I am sure if we offer a wider range of foods, at better prices, the cafeteria will continue to run profitably as more students choose to eat there.

Yours faithfully,        Mcfae